General ReStore Questions
+ What is a Habitat ReStore?
Habitat for Humanity ReStores accept donations of new and gently used home improvement items from individuals and businesses. We sell those items to the public at prices well below retail. The proceeds are then used to build Habitat homes with families in need in our community, and we do it all with the help of our wonderful volunteers. We need you to donate, shop and volunteer.
+ Where is your ReStore located and what are it's hours?
- Our ReStore is open Wednesday 9am - 3pm and Thursday - Saturday 9am - 5pm
- We are located at 13246 Wooster Rd, Mt. Vernon OH 43050
+ Is the Habitat ReStore open to the public?
Yes, the Habitat ReStore is open to the public. Everyone is welcome to shop at the Habitat ReStore!
+ Who benefits from the Habitat ReStore?
Lots of folks! Shoppers benefit by getting good items at a good price. Donors benefit by getting a tax deduction, as well as the knowledge that they are turning their excess goods into decent and affordable housing and keeping reusable items out of the landfill. Volunteers get to learn new skills and be part of something special. Finally, Habitat benefits by raising more money to provide decent and affordable places to live in the community and around the world.
+ Are all ReStores the same?
No. Each ReStore is individually operated by the Habitat for Humanity affiliate in that area. This means they do not all carry the same items, prices, policies, hours, etc.
+ How do things get done at ReStore ?
Volunteers play a vital role in cashiering, donation intake, donation pick-ups, stocking shelves, assisting customers, cleaning and so much more! We simply could not survive without the dedication and commitment of our volunteers. If you would like to join our volunteer team, learn more on our Volunteer page.
ReStore Shopping Questions
+ What will I find at the Habitat ReStore?
We have everything and the kitchen sink! Though our inventory depends on what donations we receive, you can generally expect to find new and used appliances, furniture and building materials. Remember, inventory changes quickly, so make sure that you shop often. If you miss a day, you just might miss a deal!
+ What is the money raised at the Habitat ReStore used for?
The money raised through our Habitat ReStore is used to help Habitat for Humanity of Knox County make sure everyone has a decent and affordable place to call home in our community through home builds and A Brush with Kindness programs.
+ how often do you receive new merchandise?
We recieve new items throughout the week through accepted donations and pickups throughout Knox County, so you never know what will be in the store.
+ How are items priced at the ReStore?
Brand new items are priced substantially lower than retail value. Donated items, depending on condition, are also priced to sell!
+ Will the ReStore deliver?
No, at this time we are unable to deliver purchased items. We will hold items for up to 2 weeks to give our customers time to make arrangements to get their new finds home.
+ Are your prices negotiable?
No, our prices depreciate over time and are repeatedly cut for various sales. Remember all net proceeds from our store goes to support Habitat for Humanity's mission in Knox County.
+ What is your return policy?
We will process return requests that are within 30 days of purchase and the customer has a valid receipt for the item being returned.
ReStore Donation Questions
+ What kind of donations does Habitat ReStore accept?
Our inventory is dependent on the donations we receive, and we would love to accept your gently used home good items. For an extensive list of the donation items we accept, head over to our donation page.
+ Is my donation to the Habitat ReStore tax-deductible?
Yes. Habitat for Humanity is a registered 501(c)3 nonprofit organization. We will gladly provide you with a receipt for your donated items. Due to IRS regulations, we are not allowed to assign value to donated items, but your receipt will list the items you donated. We encourage you to work with your tax professional to determine the value and use of your tax receipt. More information can be found on the IRS website.
+ Can I drop off my donations?
Yes! We accept donations at our ReStore on Wednesday 9am-3pm and Thursday-Saturday 9am-4:30pm.
+ Will the ReStore come pick up my donation?
Yes! We are happy to pick up your donation for FREE. Just give us a call to schedule the pick up or complete the donation pick up request form. We will do our best to add you to our schedule. We recommend that you give us as much advance notice as possible.
+ How can my company get involved?
For businesses, donating to the Habitat ReStore is a great way to move discontinued or excess stock, deal with gently used returns and show your customers that you care about the environment and your community. Plus, we’ll come to you, which will save you time and money. We also offer group volunteer opportunities if you want to do a little team building while doing good! Contact us to find out how your business can get involved.
+ Why don’t you accept certain items as donations?
Though we greatly appreciate everyone who wants to donate to the Habitat ReStore, we are unable to accept all items. Sometimes, the reason is related to safety concerns (such as unframed glass and mirrors, lead paint, certain chemicals, etc.) and other times it is for legal reasons (such as used mattresses, baby equipment, recalls, etc.) We also have found that we just can’t sell certain items (such as couches that have rips or stains, and older appliances). When we do end up with these types of items, nobody buys them and we end up having to pay to dispose of the things we cannot recycle, repair or clean. This takes valuable time and money. Whether or not we can accept your donation, we appreciate you thinking of Habitat.